Cookie Policy

1. What cookies are

Cookies are small text files stored on your device when you visit a website. They allow the site to remember certain information between your visits or between pages.

2. What cookies we use

• Necessary cookies — required for the site to function (logging in, session management, remembering your cookie choice). These cannot be disabled, as the platform cannot work without them.
• Analytics cookies — we currently do NOT use any analytics tools or scripts on the site. The consent option exists in the cookie banner in preparation for possible future use, but choosing "yes" for this category does not currently set any additional cookie.
• Marketing cookies — we currently do NOT use any marketing or advertising cookies. The same applies here — the option is available for future use but is currently inactive.

3. The specific cookies we set

• gh_cookie_consent — stores the cookie choice you made, so we don't ask again on every visit. Necessary. Valid for 1 year.
• refreshToken — keeps you logged in (httpOnly, inaccessible to JavaScript, restricted to the authentication routes only). Necessary. Valid for up to 30 days or until you log out.

4. How to manage your choices

On your first visit, you can choose "Accept All," "Reject All," or customize your choice by category via the cookie banner.

You can change your choice at any time by clearing the stored cookies/site data for gardener-help.com in your browser settings — the banner will reappear the next time you load the site.

You can also manage cookies directly through your browser settings, including blocking them entirely — note that blocking necessary cookies will prevent logging in and the core operation of the platform.

5. Changes to this policy

If we introduce new cookie categories (for example, actual analytics or marketing tools), we will update this policy and request the relevant consent before setting the new cookies.

6. Contact

For questions: office@velteranova.com