Terms of Service

Trader

Veltera Nova EOOD

Company ID (EIK): 208750785

Address: Sofia 1000, Triaditsa district, Gotse Delchev residential complex, bl. 235, entrance I, apt. 146, Bulgaria

Email: office@velteranova.com

1. Description of the service

Gardener Help is a platform that supports agronomic decision-making. The service does NOT replace a licensed agronomist or plant pathologist.

The platform's analyses are advisory, not binding — the final decision and responsibility rest with the user.

The service is available only to persons 18 years or older.

1a. Service availability

We do not guarantee uninterrupted availability of the service. Temporary interruptions may occur due to maintenance, updates, or causes beyond our control.

2. Subscriptions and payments

• Plans: Free, Professional, Expert, and Business — features for each plan are listed on the pricing page.
• Monthly billing via Stripe — payments are processed by Stripe under its terms of service: https://stripe.com/legal/consumer
• The subscription is activated and the service begins immediately upon successful, confirmed payment.
• In the event of a failed payment, access to the paid features of your account may be temporarily restricted until a successful payment is made.
• Veltera Nova EOOD may change prices for future subscription periods with notice; changes do not affect periods already paid for.
• You may cancel your subscription at any time — you keep access until the end of the current paid period.
• We do not offer automatic refunds on cancellation, except in the case of a proven technical fault on our part.

2a. Right of withdrawal (distance contracts)

If you are a consumer within the meaning of applicable consumer protection law, you have the right to withdraw from the contract within 14 days of conclusion, without giving any reason and without incurring any liability beyond what is set out below.

By activating a paid subscription before the 14-day period expires, you expressly agree that the service begins immediately and you acknowledge that you lose the right of withdrawal once the service is fully provided; accordingly, you owe a pro-rata amount for the service actually provided up to the point of withdrawal if withdrawal is exercised before full performance.

To exercise your right of withdrawal, send an unambiguous statement to office@velteranova.com.

3. Intellectual property

• All content on the platform is the property of Veltera Nova EOOD.
• The logic, protocols, and knowledge base of the Decision Engine are trade secrets and are not disclosed.
• The user does not acquire rights over analysis results beyond personal use, except under an explicit Business/Enterprise plan that provides for such use.
• Veltera Nova does not use your images, descriptions, or analyses to train or improve AI models without your separate, explicit consent as described in the Privacy Policy, section 14.

3a. User content

You remain the owner of the images, descriptions, and other information you upload to the platform. By uploading them, you grant us a limited, non-exclusive right to process them solely for the purpose of providing the service (including analysis by the Decision Engine and storage as described in our Privacy Policy).

4. Prohibited use

• Reverse-engineering, copying, or extracting the system's logic
• Automated bulk generation of analyses (bot abuse)
• Sharing your account with third parties, except under an explicit Business/Enterprise plan that allows it
• Uploading images containing illegal content

5. Limitation of liability

Nothing in these terms excludes or limits the liability of Veltera Nova EOOD for: (a) wilful misconduct or gross negligence; (b) death or personal injury; (c) any liability that cannot be excluded or limited under applicable Bulgarian or European law.

Beyond the cases listed above, the liability of Veltera Nova EOOD for damages arising from use of the platform is limited to the total amount paid by the user for the service in the preceding 12 months, and Veltera Nova is not liable for loss of profits, indirect, or consequential damages, including crop loss.

The results generated by Gardener Help are advisory information and do not replace consultation with a licensed agronomist or plant pathologist. Agricultural decisions depend on many factors beyond the information provided.

Recommendations involving plant protection products do not override the user's obligation to use only products authorised for the relevant crop and pest under Regulation (EC) No 1107/2009 and the current national register of the Bulgarian Food Safety Agency (BFSA), and to follow the product label precisely. Where a platform recommendation conflicts with the product label or applicable law, the label and the law take precedence.

The system explicitly flags when information is insufficient for a confident conclusion ("Safe Mode") — this protects the user; it is not a shortcoming of the service.

Nothing in this section affects any rights you have under mandatory consumer protection legislation.

5a. Force majeure

Veltera Nova EOOD shall not be liable for any failure or delay in performing its obligations under these terms where this results from circumstances beyond its reasonable control, including but not limited to: natural disasters, war, acts of government authorities, internet connectivity disruptions, or failures of third-party providers (including hosting, payment, or AI infrastructure providers).

6. Termination

You may delete your account at any time from your profile settings — this triggers cascading deletion of your data per our Privacy Policy.

We reserve the right to suspend access in case of a breach of these terms.

Where we have reasonable grounds to suspect misuse or a breach, we may temporarily restrict access to the account pending the outcome of our review.

7. Governing law

These terms are governed by Bulgarian law. If you are a consumer habitually resident in another EU member state, this choice of law does not deprive you of the protection afforded by the mandatory provisions of the law of your habitual residence. Disputes shall be subject to the jurisdiction of the courts at the seat of Veltera Nova EOOD, except where applicable law provides otherwise for consumers.

7a. Complaints and alternative dispute resolution

You may file a complaint at office@velteranova.com — we will respond within a reasonable time.

As a consumer, you may also use the European Commission Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

7b. Severability

If any individual provision of these terms is held invalid or unenforceable by a competent authority, this shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

8. Contact

office@velteranova.com

8a. Electronic communication

By using the platform, you agree that service-related notices (including those relating to the contract, payments, and changes to these terms) may be sent to you electronically — to the email address provided at registration, or via in-platform messages.